Detroit Lions’ Customer Service Policy: “F— ‘Em”

Links (3)

The Detroit Lions Know About Customer Satisfaction
Published 5/19/2008 by Awful Announcing- (noreply@blogger.com) at Awful Announcing
Amazing story from SbB via The Oakland Press (Oakland County, Michigan) today. Kevin Furlong (no relation to Edward) has been a Detroit Lions season ticket holder for quite some time, and he'd been even trying to get better seats and even more tickets as of late to no avail. He was so fed up with the ticket department that he decided email the team to cancel his seats. Seems all well and good right? Well that was until one of the Lions' employees accidentally hit reply all on and email and a special message got back to Mr. Furlong.... When Kevin Furlong received an e-mail from an employee of the Detroit Lions ticket ...

THE NEWS
Published 5/19/2008 by noreply@blogger.com (mondesishouse) at Mondesishouse.com
... --The Detroit Lions' customer service policy: “F— ‘Em”. Needless to say, they didn't follow the Penguins fan blueprint I mentioned this morning. ...

THE LIONS KEEP MILLEN, SHAKE FANS
Published 5/19/2008 at With Leather - Sports news and gossip for people who are all, like, "Whatever."
... regard for their fans, having long ignored their pleas to remove general manager Matt Millen. Never going to a Super Bowl possibly is an addition inducement of grief. Season ticket holder Kevin Furlong (no doubt the brother of the guy from American History X) frustrated from shifting seats and bed-shitting teams, attempted to cancel his seats and received a sobering reminder of that fact when he was inadvertently sent a dismissive e-mail from a team employee filled with nasty, filthy, no-good, very bad cussy words. ...